Frequently asked questions
Shipping, chilled goods, payment and returns. Not what you're looking for? Write to us by email or WhatsApp.
What is Tukwila?
Tukwila is an online supermarket for South Asian, Turkish and oriental groceries based in Dresden, Germany. We deliver spices, rice, lentils, snacks, frozen food, fresh fruit and vegetables and non-food items to your door across Germany.
How much is shipping?
Orders of €39.99 or more ship free. Below that, shipping is €5.49 per parcel. Parcels of 20 kg or more go as heavyweight parcels for €10.49 (free shipping does not apply). Chilled goods cost €9.99 extra for the insulated box (max. 10 kg per order).
How long does delivery take?
After payment we usually dispatch your order within 1 to 5 days. The parcel then normally arrives within 1 to 2 working days. In exceptional cases (for example supply shortages or fresh goods) it can take 5 to 6 working days. After dispatch you receive an email with your tracking number.
When are fresh fruit and vegetables shipped?
Fresh fruit and vegetables reach us weekly on Monday or Tuesday. Orders with fresh items therefore ship from Tuesday so that they usually arrive fresh by Friday.
How do you ship frozen goods, meat and fish?
Chilled goods ship Monday to Wednesday in an insulated box for an additional €9.99. Check delivery notes on the product and at checkout. Accept the parcel promptly and follow the storage guidance on the packaging.
Is your meat halal?
A large part of our meat and sausage range is labelled halal. You find these products in the “Halal Meat” department. The label is shown on each product.
Which payment methods do you accept?
Currently available: Card, Klarna. Checkout shows the options available for your order.
Which carrier do you use?
We ship with GLS. After dispatch you receive your tracking number by email. If the courier does not find you at home, the parcel waits at the nearest parcel shop.
Can I return or complain about items?
Our withdrawal policy explains your statutory withdrawal rights and exceptions. Exceptions can apply to rapidly perishable goods and certain unsealed hygiene products. Contact us about wrong or damaged items; your statutory rights for defective goods remain unaffected.
What does best-before date (MHD) mean?
The best-before date is not a use-by date. Stored properly, many products are still fine after it. Items with a short or reached best-before date are marked in the shop, often at reduced prices.
Do you deliver across Germany?
Yes, we ship from Dresden to all of Germany. For particularly sensitive fresh goods the shipping days described above apply so that everything arrives in the best quality.
Do I need a customer account?
No. You can check out as a guest. An account is optional and shows your orders, tracking numbers and saved addresses.
How can I contact you?
By email at [email protected], on WhatsApp at +4915210620242 or by phone at 0351 65399981. Our shop is at Bautzner Straße 16, 01099 Dresden.