Desi, good value and halal

Free shipping from €39.99 Delivery across Germany with GLS

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Shipping & payment

Shipping and payment

Delivery area and carrier

We deliver within Germany. All parcels are shipped from Dresden with GLS. As soon as your order is on its way, you receive an e-mail with the tracking number, which you can use to follow the delivery with GLS. Delivery to parcel lockers of other carriers (e.g. DHL Packstation) is not possible.

Shipping costs

  • GLS parcel up to 19.99 kg total weight: €5.49 per order.
  • Free shipping from a goods value of €39.99 (the goods value after vouchers and discounts counts).
  • Heavy parcels from 20 to 31 kg total weight: €10.49 per order (€5.49 shipping plus a €5.00 heavyweight surcharge). Heavy parcels are never shipped free of charge, not even with a free-shipping voucher.
  • We cannot ship orders over 31 kg. The cart shows you which item to reduce; please split larger purchases into several orders.
  • Chilled shipping: if your order contains chilled or frozen goods, a chilled-shipping fee of €9.99 per order is added, even if shipping is otherwise free. Orders containing chilled goods may weigh no more than 10 kg in total.

All amounts are final prices including statutory VAT. Shipping costs and the chilled-shipping fee take the VAT rate of the goods delivered; if an order contains goods at 7% and at 19%, the VAT is split pro rata. The shipping costs and the chilled-shipping fee that apply to your order are shown separately in the cart and before you complete your order.

Delivery times

The delivery time is shown on every product page and in the cart. Unless stated otherwise:

  • We ship within 1 to 5 working days after your order; for orders via WhatsApp, after receipt of payment.
  • GLS usually delivers the parcel within 1 to 2 working days after shipping.
  • Working days are Monday to Friday, except public holidays in Saxony.
  • If your order contains items with different delivery times, the item with the longest delivery time determines the delivery time.

Fixed shipping days apply to fresh and chilled goods:

  • We receive fresh fruit and vegetables weekly on Monday or Tuesday. Orders containing fresh fruit or vegetables are therefore shipped from Tuesday; they usually reach you by Friday of the same week.
  • Chilled and frozen goods are shipped only on Monday, Tuesday and Wednesday, so that no parcel is in transit over the weekend. If, for example, you order on a Thursday, we ship the following Monday and the parcel usually arrives on Tuesday.

Chilled shipping for meat, fish and frozen goods

We pack chilled and frozen goods in an insulated polystyrene box with cooling. The box is designed for the usual GLS transit time of about 18 to 22 hours. To keep the cold chain intact, please:

  • Make sure someone can accept the parcel on the delivery day. Via GLS tracking you can, where offered, choose another delivery day or drop-off place.
  • If the parcel was left at a GLS ParcelShop, collect it the same day.
  • Unpack the goods immediately and put them in the fridge or freezer.
  • If frozen goods have started to thaw, do not refreeze them; use them soon. If the goods are no longer sufficiently cold or are damaged, please send us a photo, ideally within 24 hours, by WhatsApp to +49 152 10620242 or by e-mail to [email protected]. Your statutory rights remain unaffected.

Ordering fresh halal meat via WhatsApp

We cut fresh halal meat (e.g. chicken, lamb, goat and beef, with bone on request) to order. You therefore order it not through the cart but only via WhatsApp. This is how it works:

  1. Tap “Order via WhatsApp” on the product page or message us on WhatsApp at +49 152 10620242.
  2. We reply on WhatsApp with an offer: goods and cut, approximate weight, price per kilogram, expected total price, shipping costs and chilled-shipping fee or collection in the shop, payment by bank transfer, and the shipping or collection day. You also receive our terms and conditions and the withdrawal instructions as a PDF file.
  3. If you want to order, tell us on WhatsApp. We confirm your order on WhatsApp with the actual weight, the final price and our bank details. If the weight differs from the offer by more than 10%, we ask you again first.
  4. You transfer the amount, quoting the order number. The order is binding once we have confirmed it on WhatsApp and your bank transfer has reached us. There is no e-mail confirmation for WhatsApp orders. Instead you receive a contract confirmation as a PDF file via WhatsApp containing the order data, our terms and conditions and the withdrawal instructions. On request we also give you these documents in printed form in our shop.
  5. After receipt of payment we ship the meat by chilled shipping on the shipping days above (Monday to Wednesday). By arrangement you can also collect it from our shop at Bautzner Straße 16, 01099 Dresden (Monday to Saturday, 10:30 to 20:00); in that case there are no shipping costs and no chilled-shipping fee.

There is no right of withdrawal for fresh meat, because it is liable to deteriorate rapidly and is cut for you. Your statutory rights in the event of defects remain unaffected.

Payment methods

In the online shop you can pay by:

  • credit or debit card (the accepted card types are shown at checkout),
  • Klarna.

Payments are processed by the payment service provider Stripe Payments Europe, Ltd. (Dublin, Ireland). For card payments, the amount is charged when the order is completed; you may need to confirm the payment with your bank (3-D Secure). For Klarna, Klarna’s terms shown to you during payment also apply. We do not store card details.

Bank transfer is only available for orders of fresh meat via WhatsApp. We do not offer cash on delivery.

Prices

  • All prices are final prices including statutory VAT, plus shipping costs and, where applicable, the chilled-shipping fee.
  • For goods sold by weight or volume we show the unit price per kilogram or per litre.
  • Deposit (Pfand, e.g. for single-use drinks packaging) is shown separately next to the price and charged separately. You can return deposit bottles and cans to our shop at Bautzner Straße 16 or to any other shop that sells single-use drinks packaging made of the same material.
  • A struck-through price is the lowest price we charged for the item in the 30 days before the price reduction. Items we reduce because of a short best-before date are labelled separately.

Packaging

We are registered in the LUCID packaging register under registration number and participate in a dual system for our shipping packaging. Cardboard goes in the paper bin; the polystyrene box and plastic packaging go in the yellow bin or yellow bag (Gelbe Tonne / Gelber Sack).

Questions about your delivery

If your parcel is taking longer than stated or you have questions about delivery, please contact us directly: by WhatsApp at +49 152 10620242, by phone at +49 351 65399981 (Monday to Saturday, 10:30 to 20:00) or by e-mail at [email protected]. Please have your order number ready. We will sort it out with GLS for you.