Please read carefully the following Special Conditions of your online market before confirming and/or placing an order to Tukwila Online Market. Your purchase/ Bestellung/order or use of our themes implies also that you have read, understood and accepted all these ‘Special Conditions before order Shipment’.
Delivery/Service: All the products delivery-package will be proceeded with home care. In our knowledge and opinion, it will be the best, new & fresh products that will be sent to you. Once you place an order and pay the amount, we shall not accept the order refund of taking return. Your order will be ONLY taken back/returned in case of our mistake in orders (because of the billing, Tax calculations and adjustments ). Otherwise, we shall not accept the refund (returning back) the whole order. In such cases you have to pay the shipping charge again extra by yourself. The Products will be supplied to you according to instructions on the website or the desired order descriptions. Sometimes the pictures/photos of the products/items are not the same- similar. To our knowledge, the good quality of products will always be sent to you.
Shipping Costs: The shipping is free from the online buying of the amount of 49,99€ for Grocery items from the Tukwila Online Market/Shop/Store. Lower than of that limit the shipping flat-rate is 5.49€ per order packet of groceries.
The shipping charge and the flat-rate are not always the fixed; these can vary with time with marketing conditions or more or less. If the ordered groceries are more than 15kg in weight then 5,49€ will be added with the shipment. In case of fresh/frozen Halal meats & fishes respectively (under certain request only) the Styropyrobox Frozen Box costs 9,99€ extra. In such case the free shipping is free from 549,99€ or above and at a maximum of 10kg of items in each order.
Payments: We accepts varieties of payments methods, for example, (a) Online Stripe (Credit Cards, e.g. Visa, Mustard cards, American express, Apple Pay, Googles, etc.) and also direct bank transfer (according to our given details), or cash on delivery (only in locality under request). Without the payment confirmation (provided by the bank) we will not proceed with the order or dispatch it. Normally, the direct bank transfer takes 1 to 3 working days to appear in our bank account. In such cases, be advised, please send us a payment confirmation via Email or WhatsApp (provided our official page, [email protected] or +4915210620242 respectively) then we shall dispatch, in special case, to your order/shipment immediately without any delay.
Delivery Services & Delivery time: After the successful payment of the order/Bestellung we shall dispatch the order. Normally the order will be at your door within 1 to 2- working days after dispatch (depending on delivery service). In case of problem of shipping providers or unavailability of products (especially in case of the fresh fruits and vegetables) suppliers it may take longer (around 5 to 6 working days/a-week). In case of such a situation, we request you to have patience. Fresh Fruits & vegetables are weekly supplies on Monday/Tuesday. So the shipment with these items may proceed on Tuesday or onward in the week with fresh items and you may receive it by Friday.
After dispatch the order we shall send you an email containing the reference code/number. You can directly track your desired order. The shipping providers/posts will be at your door and you will be provided the order at your home or at your provided shipping address. In case, if the Shipping Drivers don’t find you at your home then they will leave it in a near by packet shop (GLS or DPD or DHL packet shops). In such a case we request you to collect it from there. In those cases we are NOT responsible for the shipment/Order. One important thing to mention here is that once we hand over the packet to the shipping providers then we don’t have any control over the packet.
If shipping takes more than 2 to 3days then please contact directly: for GLS shipping the contact details are: GLS Germany Parcel-Shop Service, Tel. +496677646907010; E-Mail: [email protected]. and DPD-Parcel service, Tel. +496021150450; E-Mail: [email protected]. Therefore, you are advised to contact them directly by providing your tracking number.
For Frozen items, we send the shipment ONLY from Monday to Wednesday with Styropyrobox Special Shipping Carton. Once we dispatch the order to you it takes 18 to 22hours. Sometimes the takes more than 1 day. Under this Special processing with Styropyrobox the items remain fresh until 5 to 6 days in very good & healthy conditions. After sending packet we send you GLS (06677646907010) tracking code. It’s your responsibility to track & trace. In a-few-cases, if it is in a gls-packet shop left (rare case) please collect it from there by yourself. Once the packet is at your address and you will not collect it under your responsibility then, may be, the fresh/frozen items will be destroyed. In such case-we shall not resend order to you or pay any reimbursement In those cases it will be regarded as your fault and/or your unwilling activity of collecting the box.
Data-processing in Shipping Services: For the shipment the Name, Address, Mobile number provided by the customer will be used to the shipping providers/services and these will NOT be used for any other different purposes. Once you send us the details it will be also used only in our marketing system but not to any third party. The details are stated in our ‘Data Protection Law in Germany/Europe’.
Refund Policy : During the shipment via Packet Services (GLS/ DPD/DHL) if the damages happen to the groceries, goods, gift articles then the Tukwila-online-market will not be responsible for it. The online order admits that you have understood and agreed with these major conditions. However, if there is an unwilling mistake in the Shipment by Tukwila-online Shop then you will get a reimbursement voucher coupon (6months validity) to use in the next order or money get return to your bank/payment’s system ( only upon details provided by the customers), but for cash on delivery it would be adjusted on spot immediately. Or, the refund will appear on your original payment method.
In case of product quality (not in order/taste) also if you are not satisfied with that particular product then you are advised to contact directly to the companies, manufactures or the traders (all information are provided on the product’s packets). Tukwila Online Shop will not take any responsibility on those issues.
Fruits & Vegetables and fresh Sweets delivery: In your order if it contains fresh fruits and vegetables then you have to account for the following things: After arriving our fresh fruits and vegetables (weekly on Monday/Tuesday) we dispatch the order. We always send our dear customers the best ones. During the shipment -post (especially, in summer or winter times) if these items turn to the quality which is not expected then it is not our responsibility. Please keep in mind. In such cases we are very friendly with the customer- ONLY after a convenient discussion the customers will get those items as a refund as a voucher (6months validity) of the market and this can be used in next order. The more details of the refund policies are provided in the Widerrufsbelehrung. After two weeks’ time of delivery -no complains, reimbursements or refunds are possible.
Cancellation or Termination of Registration/ order: The Tukwila Supermarket/Online Market, in its sole discretion and without liability, reserves the right to terminate or refuse or cancel your registration or account or refuse to permit use/access to the Marketplace, if: the consumer does not obey and/or follow and/or violate the Terms and conditions (AGB, §.1- §.11) and/or previous outstanding payments (still unpaid) and/or non cooperative communications.
Wish you a pleasant and happy journey of online marking with us.
Thank you and best regards,
Yours Tukwila Team